Frequently Asked Questions
- Q:Can I return or cancel the dress if I change my mind?
Each dress is made to order in JollyProm, including standard size dresses. The custom nature of our dresses means our cancellation and Return Policy is stricter than other items, so it's important to order carefully.
- Q:How long can I receive my item?
Receiving time is based on the tailoring time + shipping time, you will find them in the product pages "Shipping & Policies".
- Q:How can I make sure I order the correct size and fit?
Compare your unique measurements with JollyProm's size chart and measuring guide. By selecting "Custom Size", your dress will be personally tailored for your exact fit.
- Q:Can I order this dress in a different style/fabric/length?
Please understand that each dress is carefully tailored to match exactly what you see in the photos, so unfortunately we are unable to modify the fabric/length in any way. Currently, the two acceptable changes are removing the trains and adding spaghetti straps, only for dresses with simple designs.
- Q:What payment methods do you currently accept?
We currently accept payment via Credit Card online or Western Union.
- Q:How can I check my order status?
If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please sign in "My Account" first and click "My Orders" at any page of the website.
- Q:Are there any additional fees involved in shipping?
In some cases, your destination country may charge customs duties or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information. We will mark the package in low value, but we can't promise no sales tax.
- Q:Where can you ship to?
We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.
- Q:What kind of warranty or guarantee do you offer on your products?
We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.
- Q:What is your Return Policy?
Customers need to contact jollyprom.com Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.
- Q:How much will the shipping cost?
The shipping cost is $28.88 per order.
- Q:How long is the receiving time?
your receiving time is based on tailoring time + shipping time. At present, we provide 3 different choices with tailoring time, you can choose it as you wish on place order page.
1. Tailoring Time (09-10 days) + Shipping Time (3-5 days) = 15 days
2. Tailoring Time (10-13 days) + Shipping Time (3-5 days) = 18 days
3. Tailoring Time (13-15 days) + Shipping Time (3-5 days) = 20 days
- Q:How is jollyprom.com different from other online bridal stores?
JollyProm.com goes right to the source to purchase our beautiful gowns. The gowns we sell are of the same high quality as the designers sold in traditional salons and by other online retailers. Although we do not sell “designer” labeled gowns, you still get a beautiful bridal gown, without the designer price.
You may also have these questions:
- Q:I was wondering if anyone can tell me whether or not i could get it to fit with being pregnant??? plz get back to me.
A: We do offer maternity dresses for customers. To make the right maternity dresses for you, firstly you may need to tick custom size and choose your current measurements, which costs extra £. Secondly, we hope you could tell us your current belly size in the Special Instructions column when you check out. To help you get accurate measurements, please kindly refer to our measuring guide.
For any other questions, please feel free to contact us.
- Q:Is your size chart based on UK or USA standard? How is better to order right size?
Our size chart is made on our own, different from UK and USA size. You need to check our size chart to choose the right size. You may also refer to our measuring guide to see how to get professional measuring. If you have concerns about the size, we highly suggest you choose the custom size. Please get the professional measurements first and fill in the exact measurements when you place an order.
- Q:What if I would like the dress shorter?
We are glad that you like our dress. Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the length in any way.If you would like dresses with shorter length, the “Narrow by” search function on the left-hand side of each dress category's main page can help you find the dresses you want. Here we provide custom size service for our customers, which costs ￡. If you choose custom size and provide the correct hollow to floor measurement and your height, we will make the right length for you. The customized dress may fit you better.
For any other questions, please feel free to contact us.
- Q:Can you change the back style of the dresses for me?
A: We do understand that you will prefer a dress with your personal characteristics. However, considering the original beauty of the dress, changing the back style will not be possible currently.
We have a large collection for your choice. You may have a look at otjollypromes with the back style you want. Thank you.
- Q:If I order this dress in a standard size, can i return it if it does not fit?? Or if I just do not like it?
If we send wrong or unmatched dress, we will take all responsibility and give you a top solution to your best satisfaction. We are afraid that return without reason is not acceptable. So please measure your body precisely in accords with our website size chart. We offer the Size & Color Guide for your good use. Each dress you order will be made from scratch totally according to your specifications. Our tailors will make the perfect dress for you :)
- Q:Hi I would love to order this dress for my wedding in April do you all ship to Bailiwick of Jersey in the United Kingdom?
Yes, we ship worldwide. However, we may need some more specific information about your shipping address. And then you can just add your favorite products to cart, and follow the procedure to fulfill the payment. Then you can just stay at home and wait for your product to come in due course.
- Q:I'm trying to order a dress with knee length in custom size. When I am entering in my measurements as I want this in the Short length and not the long length, I'm still being asked to give the hollow to floor measurements which I do not require. Can you please tell me how I am able to place the order for this in the short length and not the long?
For the short dresses, our dressmakers will make the length based on the hollow to hem you fill in. You may also need to fill in the hollow to floor measurement, which can help us calculate your height so that we can ensure making the knee length dress for you. You may refer to our measuring guide to see how to get professionally measuring.
- Q:Hi do you have real stores? Where can I try the dress on? I am a bit nervous to order the dress online without trying it on first.
We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions.
- Q:Can I place my order over the phone?
For the moment, we only accept orders on line. You may complete the payment online with your Credit Card and your rights will be safeguarded by Credit Card. You can also pay for your order with your PayPal.
- Q:I placed my order and my payment just was not gone through?
Please do not worry. Log in to My Orders, click on the order you need help with and specify the payment problems you encountered. We will give you a reply within 24 hours to sort the problems out or give you other methods for payment.
- Q:Can I change the size and color for my dresses after payment?
If you want to change the size or color within 24 hours after payment, please kindly contact us. We will cancel your order and issue a full refund to you. You may need to place a new order with us.
- Q:Hi, how do I order multiple items?
To place the order for multiple items you will have to follow the procedures as below. 1. Log in on our website; 2. Choose the color, size and add the item into the cart; 3. Press the button “continue shopping” and the add other items into cart; 4. Check out and pay for the dress. Our website will guide you with your order.
- Q:I am wondering what "hollow to floor" means, i am hoping to put in the custom order.
Hollow to Floor is the length from your hollow (center of the collarbone) to the floor. When you measure it, please take the tape from your front, with bare foot. You should stand upright and your feet should keep together.
- Q:Hi, I am getting married in april next year but i live in australia and would have to get custom fit, would my dress be here in time.
Surely we can deliver the dress to you on time. Usually it takes 10-15 days to make wedding & occasion dresses. The shipping just takes 3-5 days for the shipment. We suggest you order your dress about 2 months before your big day. Thanks.